Service Request

Submit your service request below and one of our team members will assist you.

Contact details

First name

Last name

Email address

Contact number

Address (where the product is installed)

Street

City

Postal code

Country

State

Files and details

Brief description of the fault with product

Copy of a proof of purchase (receipt)

Photo or video showing the fault with the product

Serial Number (if applicable)

Photo of the serial number located on the body of the unit – this will be located between the hot/cold tap handles and will start with an “S” followed by a combination of numbers.

Water pressure (KPA)

If possible – please advise what the KPA (water pressure) onsite is for all Tapware and Knee Operated basins.