Privacy Policy

Cookie Policy | Download Privacy Policy (PDF)

Compliance with Australian Privacy Principles
1. 3monkeez Pty Ltd ABN 94 100 572 174 (3monkeez) respects and acknowledges the importance of privacy. 3monkeez complies with the Australian Privacy Principles (APP) as contained within the Privacy Act 1988 (Cth) (the Act), when collecting, using, disclosing and managing your personal information.
2. This Privacy Policy contains information in relation to our management of your personal information in accordance with the APP.
3. For the purposes of this Privacy Policy, the term “personal information” has the meaning given to it in the Act.
Use of personal information
1. 3monkeez may collect and use your personal information for a variety of reasons, which may include but is not limited to the following:
  1. to process any order of goods or services you request from 3monkeez;
  2. to confirm and track any order of goods or services you place with 3monkeez;
  3. to send you a post-sale request for a review of goods or services you have purchased from 3monkeez;
  4. to perform/execute your requested purchase/sale from 3monkeez;
  5. to add you to any 3monkeez mailing list;
  6. to detect security issues and prevent fraud on the 3monkeez website;
  7. to request feedback on your experience with 3monkeez;
  8. to share/publish your photo on 3monkeez social media channels (with your express prior written consent);
  9. to provide you with support in relation to the 3monkeez website;
  10. to enable you to access and the 3monkeez website;
  11. to complete your requested transactions, to verify the existence of and any conditions attached to your accounts or to assist with a transaction;
  12. to process transactions and send notifications about your transactions;
  13. confirming your identity for the purposes of anti-money laundering and counter-terrorism laws;
  14. to manage and minimise risks and identify or investigate fraud and/or other illegal activities;
  15. responding to your enquiries which include the processing of complaints made to 3monkeez;
  16. the resolution of disputes, collection of fees and troubleshooting problems;
  17. enforcement of our terms and conditions;
  18. deliver targeted marketing and various other notices and promotional communications based on your selected communication preferences;
  19. facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards in relation to same;
  20. in the performance of data analytics to improve our website and your experience with 3monkeez;
  21. to analyse trends in your visits to the 3monkeez website;
  22. to gather demographic information based on the visits to the 3monkeez website;
  23. protecting 3monkeez and its assets (including against fraud) and selling 3monkeez assets (including any assignment of debts);
  24. enforcing 3monkeez’s rights (including undertaking debt collection) in connection with the 3monkeez website;
  25. monitoring data, usage, records and statistics derived from your use of the website for the furtherance of 3monkeez’s business, for general market research and to be disclosed to third parties in relation to the aforementioned;
  26. to contact you through the use of various means e.g. telephone, text (SMS) or email messaging, advertising through our website, third-party websites, mail, and/or any other means as authorised by our terms and conditions;
  27. 3monkeez’s business development, including sending of updates and publications;
  28. to manage and deliver contextual and behavioural advertising;
  29. to improve and personalise our website and to learn about your level of satisfaction to ensure client satisfaction throughout the future of the website;
  30. auditing and managing the use of 3monkeez’s website; or
  31. in order for 3monkeez to comply with legal and regulatory obligations.
Collection of personal information
1. 3monkeez collects personal information through a variety of methods, which may include the following:
  1. directly from you;
  2. through your access and use of 3monkeez’s website;
  3. through your access and use of 3monkeez’s software or other platforms commissioned by 3monkeez for the sale of goods or services, including third-party booking platforms and applications and third-party payment platforms and applications;
  4. through your access of surveys commissioned by 3monkeez;
  5. when you subscribe to receive information from 3monkeez;
  6. when you provide partner and/or courier reviews;
  7. when you communicate with 3monkeez, by email, completion of electronic forms, post, phone, text or otherwise;
  8. through publicly available information and third parties;
  9. financing providers with which 3monkeez offer financing for purchases, and financial service providers used when processing your payments; or
  10. through a social media account(s) which you use to create or log into 3monkeez’s website.
2. In the event that 3monkeez is unable to obtain personal information from you as outlined above, this may result in 3monkeez being unable to provide you with access to website (including any updates) or marketing material.
Types of personal information and storage
1. The type of personal information that 3monkeez may hold includes the following:
  1. identification information including your name, date of birth, gender, phone number, address, email address, and other contact information;
  2. data necessary to process your payment if you make a purchase;
  3. your profile data – interests, favourites, wish lists or preferences;
  4. registration information including an email address, username and password;
  5. geolocation data, including your approximate physical location of the devices you use to access our website;
  6. your IP address and other device identifiers, including mobile advertising identifiers;
  7. site usage and site preferences;
  8. your transaction history, including details of any products purchased from 3monkeez, or that you have enquired about;
  9. aggregate, anonymous, or de-identified non-personal data;
  10. any other information provided by you in using 3monkeez’s websites; and
  11. other information that helps us to identify you or helps us to provide or improve our website.
2. 3monkeez may collect various financial information such as the full bank account details or credit card numbers that you link to your account with us.
3. The personal information referred to in clause 4.1 above may be held by 3monkeez in both hardcopy files and also in an electronic form.
Disclosure of personal information
1. 3monkeez may be required to disclose your personal information to the following third parties:
  1. third party delivery companies that may use your personal information to provide you with status updates on the delivery of your order;
  2. external service providers so that the third party can carry out the service that they have been engaged by 3monkeez;
  3. our partners and the suppliers and service providers who help with our business operations including in relation to fraud prevention, identity verification, payment collection, marketing, customer service, and technology services;
  4. third parties who have instructed us to provide goods and/or services;
  5. organisations that provide applications, websites, services, goods, software, programs used by 3monkeez;
  6. third parties that may provide 3monkeez with marketing or analytics reports;
  7. organisations that help identify illegal activities and prevent fraud;
  8. our professional advisors, including our accountants, lawyers, business advisors and consultants;
  9. organisations and/or individuals that 3monkeez intends on entering negotiations with for any merger, sale of assets, financing, acquisition of all or a part of 3monkeez’s business; or
  10. any legal industry regulatory body in any of the states, territories and jurisdictions that 3monkeez operates in.
2. 3monkeez may be required to disclose your personal information in order to respond to subpoenas, court orders, or to investigate, prevent, defend against, or take action regarding violations of our terms and conditions, illegal activities, suspected fraud, or situations involving potential threats to the legal rights or physical safety of any person or the security of our network, customers/users or services.
3. If you purchase goods and services from 3monkeez using our website, our third-party payment processor will collect the billing and financial information it needs to process your charges. This may include your name, address, e-mail address, and financial information. 3monkeez’s payment processors do not share your financial information with 3monkeez, but they may share non-financial information with us related to your purchases, including your name, address, and the goods purchased.
4. When you access our website on a connected third-party application or platform (including, but not limited to, Facebook, Apple, Google, or Amazon), any purchases you make will be processed by that third-party application and subject to that third-party application’s terms of service and privacy policy. For these purchases, 3monkeez does not receive your financial information, but may receive non-financial information related to your purchases, including your name, address, the goods purchased and your approximate physical location.
5. Where the Act permits, 3monkeez may also disclose personal information to third party suppliers and service providers located overseas for some of the purposes listed above.
Cross-border disclosure of personal information
1. 3monkeez may, from time to time, have affiliated offices operating in overseas. 3monkeez may send your personal information to these offices for one or more of the purposes listed in clause 2.1. If 3monkeez’s overseas offices are operated by ‘related body corporates’ of 3monkeez, 3monkeez will take such steps as a reasonably required to ensure that there is appropriate data handling of your personal information and proper security arrangements are in place.
2. From time to time, 3monkeez may also send your personal information overseas for the following reasons:
  1. to third party service providers who store data or operate outside of Australia;
  2. to complete a transaction involving an international financial institution; or
  3. as required by laws and regulations of Australia or another country.
3. Before 3monkeez discloses personal information about you to an overseas recipient who is not a related entity of you, 3monkeez will take such steps as a reasonably required to ensure that there is appropriate data handling of your personal information and proper security arrangements are in place.
Marketing Opt-Out
1. 3monkeez may, from time to time, contact you for marketing and promotional purposes via email, mail, telephone or otherwise. The parties acknowledge that your consent is provided on an ongoing basis for such contact, unless your rights to opt out in accordance with this clause 7 have been exercised.
2. In the event that you no longer wish to receive any promotional or marketing mail or communication from 3monkeez, then you may let us know and we will cease any correspondence or contact relating to these purposes.
3. You may opt out from receiving any electronic marketing and promotional communication by following the unsubscribe instructions within any electronic communication that you have received from 3monkeez. Additionally, you may opt out from such communication by contacting the Privacy Officer in writing (the details of which are contained at clause 11).
4. Unsubscribe or opt out requests originating from electronic communications shall be honoured within ten (10) business days of any such request.
5. Any election made to not receive promotional and marketing correspondence from 3monkeez will not preclude 3monkeez from any of the following:
  1. contacting you regarding your existing or past relationship with 3monkeez;
  2. accessing and viewing your Personal Information in the course of maintaining and improving 3monkeez’s database and internal systems; or
  3. otherwise using your Personal Information in accordance with this Privacy Policy.
Cookies
1. Cookies are used by 3monkeez in order to maximise and enhance our user experience.
2. When accessing 3monkeez’s website, small files of data may be placed on your device that enable 3monkeez to recognise you as a 3monkeez customer each time you return to our website. As a result of these cookies, you avoid the need to keep inputting your information throughout a session and may have these details auto filled when you visit the website. In addition, these cookies enable 3monkeez to ascertain information regarding what web pages you visit and how regularly, enabling us to make our websites and platforms increasingly user friendly and to target advertising to content that you may be interested in.
3. You are free to decline the cookies in which 3monkeez utilises and can disable them through your web browser.
4. For more information about how 3monkeez implements cookies, please refer to the Cookies Policy which can be accessed at this link: https://3monkeez.com.au/cookie-policy.
Protection of personal information
1. 3monkeez will take all reasonable steps to ensure that your personal information is properly protected from misuse, loss, unauthorised access, modification or disclosure.
Change to Privacy Policy
1. We reserve the right to modify this Privacy Policy from time to time in response to changing legal, technical or business developments, and without prior notice to you. When we update our Privacy Policy with respect to material changes to the way we handle your personal information, we will take appropriate and reasonable measures to inform you. Where required by applicable data protection law, we will obtain your consent to any material changes to this Privacy Policy and if you object to any changes, you must cease using our services. Otherwise, your continued use of the services after any modifications to the Privacy Policy consent to the revised terms to the extent permitted by law.
2. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices on this webpage.
3. This Privacy Policy may be updated from time to time and was last updated on the date as stated on this webpage.
Accessing and requesting correction of Personal Information
1. To access, seek or request personal information that 3monkeez holds about you, please contact us at:
  
  The Privacy Officer
  customercare@3monkeez.com.au
  0417 186 567
2. In the event that access to personal information is requested, 3monkeez will endeavour to respond to that request as soon as reasonably practicable if and to the extent required by the applicable law.
3. If 3monkeez is unable to give you access, or if 3monkeez declines to amend your personal information, 3monkeez will issue a written notice that describes our reasoning for doing so. 3monkeez notes that before providing you with any personal information 3monkeez will be required to verify your identity.
4. 3monkeez reserves the right to make an administrative charge to you if it is required, to provide you with access to personal information as outlined in clauses 11.1 and 11.2 above.
Resolving your concerns
1. If you wish to make a complaint regarding that way in which 3monkeez manages your personal information, or that you feel that 3monkeez has fallen short of the required standards set by the Act, please prepare your complaint in writing and supply it to The Privacy Officer.
2. A written acknowledgement of your complaint will be provided within 7 days, and 3monkeez will attempt to have your concern resolved within thirty (30) days of receipt of your complaint.
Contact Us
1. If you have any questions or concerns relating to this Privacy Policy or our privacy practices, or would like to opt-out of postal mail and/or any other form of communication from us, please contact the Privacy Officer.